Policies

1. Booking & Deposits

Paying the Deposit confirms that you agree to all the policies outlined by Whisked Away Bakery. Orders are not confirmed until the deposit is received.

For orders received within 10 days of the event, full payment is required to confirm the order.

For orders under $100: A non‑refundable deposit of 50% of the total is required to secure your order.

For orders between $100-$200: A non‑refundable deposit of $50 is required to secure your order.

For orders between $200+: A non‑refundable deposit of $100 is required to secure your order.

2. Final Payment

Final payment is due 10 days before the order due date. Orders not paid in full by the deadline may be cancelled.

3. Cancellations & Refunds

Cancellations made at least 7 days before the event may be eligible for a partial credit toward a future order. Deposits are non‑refundable. Any changes to flavors, quantities, or designs must be submitted no later than 14 days before the event date. Additional charges may apply.

4. Allergies

Whisked Away Bites operates in a kitchen that may contain allergens such as nuts, gluten, dairy, and eggs. We do not guarantee allergy‑free products.

5. Artistic Variations

Slight variations in color, size, or decoration may occur and are considered normal. Pictures provided by customer are for inspiration and custom cookies may not be an exact copy of any inspiration pictures provided.

6. Pickup & Delivery

Customers are responsible for transporting items once the items are handed over. Whisked Away Bites is not liable for any damage once items leave our possession. Delivery fees apply for eligible locations.

7. Late Pickup

Orders not picked up within 3 hours of scheduled time may incur a storage fee.

8. Photography Consent

We reserve the right to photograph your order for promotional purposes.

9. Product Disclaimers

Products Not for Resale - Processed and prepared without a VA State Inspection. Custom orders are subject to a 1% sales tax required by the State of Virginia.